Refund Policy

Order guidance - Plain-language information: gocontigo provides customers 30 days after receipt to ask for either a return or an exchange.

Return destination

4094 Brentwood Dr, Corpus Christi, Texas, 78415, United States

Return eligibility

How this rule works - Applicable outcome: A request must be opened within the 30-day period, and the returned item should include its supplied parts and proof of purchase.

Policy in practice - Support-oriented direction: Customers cannot use the no-reason return path for customized goods, gift cards, clearance or Final Sale products, or opened hygiene-sensitive and intimate merchandise.

Customer outcome - Straightforward support: The exclusions above do not reduce remedies for products that arrive damaged or defective, or for an order that is wrong or incomplete.

Exchange requests

Store responsibility - Operational coverage: The 30-day program also supports exchanges, with the requested replacement reserved only after availability is confirmed.

Refund method and timing

Service note - Plain-language review: After an approved return is received and processed, the refund is sent to the original payment method within 5-10 business days.

Cancellation before shipment

Policy detail - Verified framework: Orders can be canceled while they remain unshipped, whereas shipped orders must be handled under this Refund Policy.

Return shipping responsibility

Customer outcome - Outcome-based approach: gocontigo pays the approved return-shipping cost for both no-reason returns and returns caused by damage, defects, incorrect items, or missing items.

Merchant and customer service details

Customer standard - Transparent method: Requests connected with this policy are handled by gocontigo using the details listed here.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigoguide.shop

Phone: 512-962-7957

Physical and return address: 4094 Brentwood Dr, Corpus Christi, Texas, 78415, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).