FAQ

Where does the store deliver?

Service approach - Store-specific standard: Shipping outside the United States is not offered; all US orders include free standard delivery.

What is the refund timetable?

Service commitment - Store-specific standard: After the approved return is received and processed, funds are sent to the original payment method within 5-10 business days.

How can I follow my shipment?

Customer information - Store-specific response: We provide trackable shipment details after dispatch and carrier handoff.

Where can I find safe-use information?

What this means - Concise provision: Use the purchased item's product page and packaging for its cleaning, materials, temperature, and warning information.

When is an order normally delivered?

Service approach - Documented support: Allow 1-2 business days before dispatch and approximately 4-6 business days for delivery after shipment.

When is the customer service team available?

Process clarification - Policy-based outcome: Email support@gocontigoguide.shop or call 512-962-7957 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

How does the 30-day remedy work?

Important context - Accessible direction: The store supports 30-day no-reason returns and exchanges; gocontigo covers the authorized return-carrier cost.

What happens if I request cancellation after shipment?

Customer reference - US-focused reference: Yes, before dispatch. Once shipped, the purchase proceeds through the return terms in the Refund Policy.

Merchant and customer service details

Applicable procedure - Accessible direction: gocontigo provides customer support using the verified business information that follows.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigoguide.shop

Phone: 512-962-7957

Physical and return address: 4094 Brentwood Dr, Corpus Christi, Texas, 78415, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).